I spent twelve years as a private medical secretary before I built Veyn. Not researching the role from the outside — doing it, day after day, across different consultants, different systems, different specialties.
What struck me wasn't any one bad experience. It was three things that kept showing up, year after year, that nobody seemed to be building for.
First: there was nowhere to actually get better at the job. No training, no structured way to learn the systems consultants expected you to already know, no recognised path from "competent" to "specialist." You picked things up wherever you could, or you didn't.
Second: the pool of work was always smaller than it should have been. Looking for cover or a new placement meant relying on word of mouth, a handful of agency contacts, or whatever happened to be on a noticeboard. Good secretaries and good consultants were missing each other constantly — not because the fit wasn't there, but because there was no real way to find it.
Third: there was no community. No place to ask another secretary how they'd handled something, compare notes on a system, or just feel like part of a profession rather than a name on an invoice. Everyone was figuring it out alone, in parallel, repeating the same mistakes.
Veyn is my answer to those three things — not a theory about what secretaries need, but the platform I wish had existed across those twelve years.
SA
Sara Ayers
FOUNDER · 12 YEARS AS A PRIVATE MEDICAL SECRETARY